Max Shipping and Consolidators, LLC, 1088 NE Industrial Blvd, Jensen Beach, FL 34957-5003, receives parcels in Florida on behalf of customers, consolidates them, and ships them by sea container to Roatán, Honduras, for collection. Onward transport to Utila, Guanaja and La Ceiba is arranged by ferry where requested.
We are a freight forwarding and package forwarding service. We do not purchase goods on your behalf and we do not act as a retailer.
You must open an account and use the customer number we assign to you. Use the same first and last name on every parcel so we can identify it. Do not put your customer number in the delivery address, as it can confuse the delivery carrier.
Shipping is charged at $18.50 per cubic foot, measured from the dimensions of the box as received or as consolidated by us. A consolidation fee of $2.50 applies per parcel consolidated into a box. Applicable Honduran customs duty and tax are added to your invoice.
Charges accumulate as your parcels are received and consolidated, but your invoice is issued to you for payment only after the container has arrived and your goods have been unloaded and made available for collection. Charges are quoted and billed in United States dollars. See our Billing and Collection Policy.
Containers ship from Florida weekly and typically arrive in Roatán within one week of departure, after which goods are unloaded and made available for collection. These are estimates, not guarantees. Sailing schedules, port operations and customs clearance are outside our control.
You may not send anything whose import into Honduras or export from the United States is prohibited or restricted, including hazardous goods, flammable liquids and gases, firearms and ammunition, live animals, perishable goods, currency, and controlled substances. You are responsible for the legality of what you send.
You are responsible for the accuracy of any declaration of contents and value. Duty, tax and any inspection or storage charges levied by the authorities are payable by you.
Goods must be collected from our Roatán premises, or received from the ferry operator where onward transport was arranged. We will tell you when goods are available.
Parcels are delivered to us by third-party carriers. We accept them in the condition they arrive in. We cannot accept liability, and are not responsible, for a parcel that reaches us damaged, incorrectly labelled, or with no name on it. We did not pack it, ship it or address it, and we have no means of knowing what was in it before it arrived.
In particular we are not responsible for:
Where goods are lost or damaged while in our care, tell us in writing as soon as you become aware of it, quoting your customer number and the tracking number. We will investigate and respond to you directly. Claims must be supported by evidence of the value of the goods, and our liability is limited to the shipping charge paid to us for the goods concerned.
Use your full name, the same first and last name every time, on everything sent to us. It is the only way we can match a parcel to you.
If you ask us to return a parcel to the sender, or a parcel has to be returned because it cannot be identified, a return fee applies in addition to any carrier charge. We will tell you the amount before the return is made.
We will tell you when your goods are available for collection. Goods left uncollected may attract storage charges, and we will contact you using the details on your account. Goods not collected within 90 days of being made available are treated as abandoned, and we may dispose of them or sell them and apply the proceeds against the costs owed on them. This is set out in full in our Billing and Collection Policy.
These terms are governed by the laws of the State of Florida, United States.